Despite the financial crisis 60K has been developing rapidly for the past year. Bulgaria’s leading independent outsourcing company definitely deserved and has now opened a second home to accommodate its new clients and continued growth from its existing clients.  

The new and second contact center is again in Sofia (264 Botevgradsko shose) and is spread over total floor space of 1100 sq meters in a newly built facility providing complete technical, electrical and physical security, which is paramount in protecting 60K’s  Clients’ sensitive data. 60K has options over a further 2 floors in the building, each floor of 1100 sq meters to prepare for even further client growth and numbers.

The new office space has 200 fully equipped service representative desks, 5 supervisor’s seats, and spacious conference room.

60K`s existing Contact Center office of over 2500 sq. meters on Kliment Ohridski in Sofia remains fully occupied with clients. With two large and high quality Contact Centers in Sofia – 10 minutes apart, 60K can uniquely offer its international and domestic clients true physical and data back-up and disaster recovery with both Contact Centers fully linked by multiple high speed fiber and in the case of an emergency outage at one center, a smooth and quick bus transportation of agents between centers to keep clients and in turn their clients fully operational.

The new business building opens new opportunities for hiring new team members by offering young people to kick-start their successful careers and experienced customer support people the opportunity to extend their careers at 60K. People who currently work at this new location are typically aged 20-44, multi-lingual and their number has already increased quickly with 60K now totalling over 450 staff working on various projects at both the old and new locations.

60K"s agents are working on fast developing projects for Bulgarian and International clients with several new clients again being added in December as well as early next year.